FAQ
Most asked frequent questions and answers
For all returns please send your items back to our return address in the original packaging that you received it in.
Amir & Felix
P.O. Box 22771
Chattanooga, TN 37422
Our jewelry is plated in real gold. The base metal is typically 316L stainless steel with 5x gold plating in 14k or 18k gold.
Gold plating can last for years if properly cared for.
yes, we do offer custom orders. If you would like to talk with us about a custom order fell free to email us at info@amirfelix.com
We do not recommend that you let your jewelry get wet because it is plated in gold and not solid gold.
Right now we do not have and solid gold chains. If you would like to place a custom order for solid gold you can email us at info@amirfelix.com the payment for solid gold pieces will be due upfront at the time of placing your order.
All order typically ship out the next business day or within 2 business days via USPS First Class Mail (3 day) for orders that weigh under 13oz and USPS Priority Mail (2 day) for order that weigh over 13oz.
If for any reason you are dissatisfied, we will issue you a full refund for items returned within 7 days of delivery. Every return must be returned in original packaging, unworn, and in resellable condition. Items received after 7 days will not be accepted for return or exchange. Sale items are also not considered for returns/refunds. *Note: Customers outside of the United States are responsible for their own shipping and return costs.*